No-Show and Tardiness

We consider it a privilege to provide excellent medical care to our patients and trust our patients are appreciative of this.

There is no polite way to say it ... patients who do not show up for an appointment WITHOUT notifying us of this are not respectful of our time or efforts - especially since we make reminder calls.

The problem remains that employees and overhead must still be paid. This becomes difficult when we are left with nothing to do for 20 minutes.

Aside from the economic hardship it places on the practice, it inhibits our ability to carry out our primary mission: to provide care for others. A $50-100 fee will be charged for "No Shows" (depending on the visit type). Subsequent visits will not be scheduled until this fee has been paid. 

We define "No Show" as:

  1. Patient arrives greater than 8 minutes after a scheduled appointment start time.
  2. Patient does not show up at all.
  3. Patient fails place a courtesy cancellation call prior to the appointment start time.

Ideally, cancellations should be made at least 24 hours prior to the appointment.

If the schedule permits, we will do everything we can to accomodate patients who arrive 8-10 minutes late. Unfortunately, by this time, the scheduled appointment is half over. We will not be willing to make other patients wait, however.